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For account troubleshooting support
I think my account information has been changed by someone.
Under no circumstances are you allowed to change your trading account password, if you change the password this will lead into immediate account termination. You’re also responsible for making sure that your account credentials are safe. If you think that you’re account has been hacked, get in touch with our team and we will investigate this.
How to download MetaTrader?
You can download MetaTrader 4 for your desktop by clicking on this link. For mac users, you will need to download a Parallels Software and then install the windows MetaTrader link.
How to setup my account?
First you need to join by selecting one of the packages on our website. We offer both Evaluation and Instant funding models in low risk and aggressive packages. Once you have signed up to one of our packages you will get an email with you MetaTrader login and FTUK Dashboard login.
Why can't I see some instruments in MetaTrader?
Sometimes when logging in to MetaTrader it might not show all of the tradeable instruments. In order to show them all, navigate to your market watch pannel. Right click in the box and select 'hide all'. Then right click again and select 'show all'. This should now show you all of the tradeable instruments.
Why can't I place any trades?
If you are unable to place any trades, please first make sure that you are using your traders password rather than the investor password found in your account credentials. If you are using your traders password and are still unable to open any trades, please email firstname.lastname@example.org to get personal assistance.
I see 'waiting for update' on my desktop MetaTrader?
If you login on desktop and see the 'waiting for update' screen on your charts, you will need to click and drag an instrument from your market watch panel into the chart window.
How do I reset my dashboard password?
If you have lost your password go to the password reset page and enter your email address.