How do I get in contact with the client services team?

There are several ways you are able to contact the Client Services team:

Live Chat Support

Simply go to our website and you can access Live Chat Support from the bottom-right corner.

Our Client Service Agents will be more than happy to assist you.

The Client Services Agents are available 7 days a week:

Days	Hours	Time Zone
Monday - Friday	7am - 5pm	UK (London UTC+1)
Saturday - Sunday	9am - 5pm	UK (London UTC+1)

Please note, you can still send your query outside these times and a Client Service Agent will respond within 1 hour of business opening the following day.

You can find the live chat on the bottom right hand corner of our website.

Tickets

You can also submit a ticket. A member if our Client Services team will respond to you within 24 hours of receipt:

Tickets are good for account-specific issues outside of Live Chat hours. Remember to include your account number and order number to expediate the process.

CLICK HERE TO SUBMIT A TICKET

Email

You can email the team directly on:

support@ftuk.com

Discord

We have a thriving community of over 4,000 traders at our Discord Server.

From here, you can contact us via the #General Chat, and we will usually respond within just a few minutes during office hours

CLICK HERE TO JOIN OUR DISCORD SERVER

Discord isn't just for client support. We host giveaways, trading ideas, feedback, YouTube live streams and much more - don't miss out!

You can also find us on many popoular social media platforms:

Facebook

YouTube

Instagram