Articles on: About FTUK

How do I get in contact with the client services team?

There are several ways you are able to contact the Client Services team:


Live Chat Support


Simply go to our website and you can access Live Chat Support from the bottom-right corner.


Our Client Service Agents will be more than happy to assist you.


The Client Services Agents are available 7 days a week from 9am - 5pm (UTC + 1:00)


Please note, you can still send your query outside these times and a Client Service Agent will respond within 1 hour of business opening the following day.


You can find the live chat on the bottom right hand corner of our website.


Tickets


You can also submit a ticket. A member if our Client Services team will respond to you within 24 hours of receipt:


Tickets are good for account-specific issues outside of Live Chat hours. Remember to include your account number and order number to expediate the process.


[CLICK HERE TO SUBMIT A TICKET

](https://www.ftuk.com/contact-us/)


Email


You can email the team directly on:


support@ftuk.com

Discord


We have a thriving community of over 4,000 traders at our Discord Server.


From here, you can contact us via the #General Chat, and we will usually respond within just a few minutes during office hours


CLICK HERE TO JOIN OUR DISCORD SERVER


Discord isn't just for client support. We host giveaways, trading ideas, feedback, YouTube live streams and much more - don't miss out!

Social Media


You can also find us on many popoular social media platforms:


** Facebook **


** YouTube **


Instagram

Updated on: 31/03/2025